How does outsourcing meet the challenges of a modern information system (IS)? If the question may seem a bit iconoclastic, it is in fact legitimate for a concept almost as old as the computer itself.
In a few decades, information has led to many revolutions: the mainframe, individual computer, client-server architectures, web, virtualization, cloud, smartphones… Not to mention the transformation of networks and telecoms. In practice, barely the IT teams mastered a model that a new paradigm emerged. So much so that today it is transformation, the ability to reinvent oneself continuously, that seems to have become a destination for the IS.
How outsourcing contributes itself to support this digital transformation – and – to equip a modern IT? Answers.
#1 Benefit – Develop a business oriented IS
A modern IS increasingly defined by its ability to meet business objectives and not with the types of resources it embarks on. The very evolution of the requests received by an outsourcer such as LINKBYNET testifies to this: the specifications of the resources to be outsourced have gradually given way to business challenges materialized by performance and agility indicators.
The gestation of IS as its operational management have completely changed in its nature. In “yesterday’s world”, a user sometimes had difficulty recognizing in the IT specifications the initially formulated business need; Today, IT representatives and business are the co-authors of the IS. A reality that perfectly embodies the role of the Product Owner in the Agile steps.
Likewise, for operational management: where each action (the creation of a new instance, a change of configuration…) was systematically intermediated by the IT teams with long and complex processes, the era of self-service has established itself.
In a nutshell, a modern IT is not only “business oriented”, it totally adheres to every inflection of the business and the co-governance of DSI and businesses. This ” Business Centric » character of the IS is greatly facilitated by outsourcing if it is based on the business goals.
#2 Benefit – Assuming the assembly role
For a long time, in an information system, the infrastructure preceded the application. Hear that no application could be live until the infrastructure was specified, resized, and tested for it. So, it was the status of the infrastructure that decided the applicative one. At this Infrastructure-as-a-Code time, the perspective has completely reversed: it is now the applicative that instantiates the resources it needs.
As a result, for IT teams the challenge is less to manage a operation center to develop an Assembly Role. With clear challenges: recommend to trades the most relevant business bricks in this context “Pick and Choose”, ensure consistency of the IS and ensure end-to-end performance. A posture that outsourcing helps to maintain by ignoring the complexity of IT.
#3 Benefit – Deal with the growing complexity of IT
It has become more flexible, more agile, closer to users, but… all this has a price: a greatly increased technical complexity. With, to the key, almost a paradox for IT directions, since it is both to be a generalist of the trade and a technical specialist multimap. This large gap is proving difficult to hold, if only in terms of human resource management.
Therefore, modern outsourcing is characterized by its ability to absorb this technical complexity, especially with specialists in DevOps, IT Architectures and Business. Maintaining these specialized skills today is a full-fledged profession for which the outsourcer is best placed.
#4 Benefit – Give yourself the ability to manage a polymorphic IS
Infrastructure-as-a-service (IaaS) mode has not been ousted by the Platform-as-a-service (PaaS) who cohabit itself with The Container-as-a-Service (CaaS) or with the Function-as-a-Service (FaaS). And if the monolithic apps yield little by little the place to the architecture of Microservices, the information system is not a uniform block. All parts of the IS are not to rely on the native services of a cloud platform (in PaaS mode, therefore) or to be containerized. Depending on the technical bases of the applications, depending on their criticality, depending on the expected performance, IaaS mode can also retain its relevance.
As a result of the races, a modern IT is inevitably polymorphic. This also contributes to add complexity of the ecosystem and the expertise required. One more argument in favor of the outsourcing if it can offer managed services on all types of infrastructure.
#5 Benefit – Adapting to the expansion of IT borders
This is undoubtedly one of the most striking consequences of the cloud: with it, the IS’s boundaries literally shattered. The information system interwoven with infrastructure (“on premise »), public cloud resources (from one or more vendors) and, for international organizations, through many regions over the globe. How unify the piloting of the ensemble? How to submit it to the same rules of the game (including the same service commitments)? This is the whole point of using an outsourcer for multi-cloud and international.