It’s a fact: the cloud is now protean. The notion of multi-cloud and hybrid cloud itself in practice covers very diverse combinations of infrastructures (private, public) and models (IaaS, PaaS).
For companies, the challenge is to identify the partner who can recommend the right architecture, but also to deploy it, maintain it and guarantee its performance over time. This assumes a wide range of skills tested on the ground.
On the basic, precisely, LINKBYNET has been in the business since 2000, the first year of the company. At that time, the web is there – LINKBYNET was born with it – but the cloud not yet. This does not prevent the outsourcer from becoming a pioneer of the subject by launching in 2007 a private cloud offers for its customers. Objective: not only to offer servers but also resources (RAM, CPU, storage) on demand. This first milestone, the others will follow quickly especially with the adoption of the public cloud. First in partnership with Amazon, then alongside Microsoft Azure, Google Cloud and Alibaba Cloud. A story already long and dense, during which LINKBYNET applied 4 principles.
#1 Commit to the results
What does a commitment of means mean when cloud technologies can dynamically adapt to load peaks? More than just means, customers – and even more so customers – expect performance. This is the only indicator that counts: the performance perceived by the end users of the service.
In the hybrid cloud era, this performance is very early in the design phase. Choose the cloud platform (s) according to the business challenges and geographic areas to be covered, size the resources, select the right services (especially in a PaaS context) and their interaction modalities … The cloud has changed the deal in outsourcing: the commitment capacity on the performance depends directly on the involvement upstream of the outsourcer.
Moreover, the design of a cloud architecture can not be dissociated from the organization and methods to deploy – and among them the DevOps practices – to modernize the information system. In other words, outsourcing must embark today a consulting dimension. A requirement anticipated by LINKBYNET with the acquisition of Treeptik in September 2017 and Objectif Libre in 2019.
#2 Accompany clients in a contextual way – not just contractual
With the advent of the hybrid cloud, the boundaries of an information system have become very difficult to define. Logically enough, the areas of responsibility between the client and the various partners involved intertwine. And outsourcing contracts themselves can not specify all scenarios. Concrete example: a database not covered by an outsourcing contract malfunctions on a VM that is managed. Who intervenes?
In such a scenario, it is Linkbynet principle and practice to give priority to the overall treatment of the context, regardless of the scope of contractual intervention. This principle is consistent both with its commitment to results and with the very nature of the hybrid cloud, which calls for management of the information system in co-responsibility.
#3 Cultivating continuous improvement
Ensuring perpetual improvement of practices and associated tools is not a good intention given to clients as reinsurance. It is rather for an outsourcer like LINKBYNET of an imperative which answers interests shared with the customers.
In the business model of an outsourcer, each operating incident represents a cost that undermines its profitability. On the other hand, a drop in the number of incidents also means increased profitability. Therefore, LINKBYNET maintains a high level of investment to renew for example the cloud certifications of its experts and give itself the capacity for continuous improvement. These investments maintain a virtuous circle and directly benefit customers, who see the performance of their growth each year.
#4 Think global, from America to Asia
The digital transformation is leading many companies to expand their geographic scope. By multiplying the regions covered with new infrastructures, the cloud actors are also running after this extension. An outsourcer must therefore naturally give himself the ability to support his clients on this scale. A project largely started by LINKBYNET, which has increased the number of international locations, but not only.
LINKBYNET has also taken care to diversify its partnerships to ensure global geographic cloud coverage. Since 2018, its relationship with Alibaba (and Alibaba Cloud certified resources) has offered new opportunities for companies to develop services in China. New routes to write new stories.
A unique value proposition
What makes a company such as LINKBYNET unique in the outsourcing market?
- The ability to hold these four principles
- Broad spectrum expertise: from physical infrastructure to microservices and the cloud
- Customer-and-customer satisfaction-oriented governance
- An adaptive model & service catalog to align operations with business needs
- Operations natively carried out 24/24 and 7/7